Most of us know there is no hiding from Social Media. Social Media is very important part of marketing your dealership on-line and has become a part of customer service.
The same rules apply as if you are answering your internet leads. Response time, acknowledging feedback, both positive and negative, and always be available.
Most dealerships are using social networks, be sure to offer your present, past and future customers great customer service on these sites.
Too much for the Internet Manager to handle? Contact us and we can help.